The devices are built by hand, so an order does not always ship off a shelf — sometimes it has to be wound first. Below are the real timings, the costs, and what to do if the parcel arrives damaged.
1. Who the seller is
Seller: [full legal name — sole trader or company]
Registration number: [fill in]
Address: [registered address]
Phone: +38 (099) 329 62 34
Email: info@awttechnologies.com
Website: awttechnologies.com
2. How long it takes
In stock — dispatched within 1–2 working days of payment.
To be wound — 5–10 working days to make, then dispatch. If an item is not in stock we tell you before taking any money.
Made to order (non-standard diameter, pitch, connector) — agreed separately, usually 2–3 weeks.
AGE water — on subscription, shipped weekly, 4 litres per delivery.
Then comes the carrier's own time:
- Nova Poshta within Ukraine — 1–3 days;
- international — 7–21 days depending on the country and customs.
3. Where and how
Ukraine. Nova Poshta — to a branch, a parcel locker or courier to your address. You pick the branch during checkout; the list loads automatically.
Other countries. We ship by international post or a courier service — the carrier depends on the country and the weight. The tracking number goes to your email on the day of dispatch.
Customs duty and local taxes in the destination country are paid by the recipient. We cannot calculate them in advance and do not include them in the price — the rates depend on your country.
4. What delivery costs
Delivery is priced by the carrier at its own rates — by weight, size and distance. The exact amount is shown at checkout, before you pay.
Within Ukraine, delivery is usually paid by the recipient on collection — it works out cheaper and clearer.
If a free-delivery promotion applies to your order, it is applied automatically when you enter the promo code.
5. How to pay
- Card in hryvnia — Visa, Mastercard, Apple Pay, Google Pay through the acquiring bank. The payment page opens on the bank's side; your card details never reach us.
- Card in US dollars — for international orders, through Stripe. Same principle: the card data is handled by the payment provider.
- On collection — available for Nova Poshta delivery within Ukraine.
An order goes into production once payment is confirmed. If a payment fails, the order stays saved — you can try again or write to us.
Prices on the site are in US dollars. A hryvnia card charge is converted at the rate at the moment of payment; the final hryvnia amount is shown on the bank's page before you confirm.
6. If the parcel is damaged
Open the parcel at the branch, in front of a member of staff. That is the important part. Once you have signed and walked out, damage in transit is nearly impossible to prove.
If the box is crushed or the device is damaged:
1. Do not accept the parcel until a damage report has been drawn up — the carrier does this on the spot.
2. Photograph the packaging and the contents.
3. Send the photos and the report to info@awttechnologies.com.
We will send a replacement or refund you without waiting for the claim against the carrier to finish. That part is our job, not yours.
The risk of accidental damage passes to you when you take delivery. That is why inspecting the parcel on collection is not a formality.
7. The parcel does not arrive
If tracking has not moved for more than 5 working days within Ukraine or 14 days abroad, write to us. We open a search with the carrier and keep you posted.
If the parcel is declared lost, we send a new set or refund you — your choice.
A parcel not collected from the branch comes back to us automatically. We will write and arrange a second dispatch; the repeat delivery is paid by the recipient.