You can return an order within 14 days of receiving it, without giving a reason. Below is how to do it, how long the refund takes and when the rule does not apply. These terms follow Ukrainian consumer law and do not narrow any right it gives you.
1. Who the seller is
Seller: [full legal name — sole trader or company]
Registration number: [fill in]
Address: [registered address]
Phone: +38 (099) 329 62 34
Email: info@awttechnologies.com
Website: awttechnologies.com
2. Returning within 14 days
You may withdraw from the purchase within 14 calendar days of receiving it. No reason is required.
For the return to be accepted, the item must be:
- unused — no signs of operation, scratches or smell;
- complete: coil, cable, generator, tester, manual;
- in its original packaging with seals and labels intact;
- accompanied by proof of purchase — the order number or the confirmation email will do.
Opening the box and inspecting the device is fine and does not cost you the right to return it. But a device that has been plugged in and used comes back as a used item, and we may reduce the refund by the difference in value.
3. How to start a return
Step 1. Write to info@awttechnologies.com or call +38 (099) 329 62 34. Give the order number, what you are returning and whether you want a refund or an exchange.
Step 2. We reply within 2 working days and send you the return address.
Step 3. Ship the item back. If you are returning goods of proper quality because you changed your mind, you cover the shipping. If the device is faulty or we sent the wrong thing, we cover shipping both ways.
Step 4. We receive the parcel, inspect the item within 3 working days, and issue the refund.
4. When the money comes back
Refunds go back by the same method you paid with, to the same details. A card payment cannot be refunded in cash — the payment systems require this.
Timing: up to 7 working days from the moment we have inspected the returned item. After that the money moves through the banks, which adds 1 to 5 banking days depending on your bank and country.
The full price of the item is refunded. The original delivery charge is not refunded when you return goods of proper quality because you changed your mind.
5. If the device is faulty
Every device carries a 24-month warranty from the day you receive it. It covers defects in the winding, the electronics, the connectors and the housing that are not the user's doing.
If a defect appears within the warranty period, you choose one of:
- free repair;
- replacement with the same model;
- replacement with a different model and a price adjustment;
- a proportional price reduction;
- a refund.
We cover shipping both ways in this case.
The warranty does not cover mechanical damage from drops or liquid, damage from opening the device yourself, connecting it to a supply other than the one stated in the manual, or normal wear of the wire's enamel coating.
6. What cannot be returned
- AGE drinking water — a food product in an opened container. An unopened batch is returnable on the usual terms.
- Made-to-order items — coils wound to your own diameter, pitch or connector.
- Devices that have been opened — broken seal, solder marks, replaced parts.
- Course materials you have already been given access to.
If the parcel arrived damaged, none of this applies. See the delivery page.
7. If we disagree
We start by talking. We answer emails within two working days and in almost every case we sort it out.
If we cannot, you may take it to the State Service for Food Safety and Consumer Protection or to a court at your place of residence — Ukrainian consumer law gives you that right, and nothing on this page removes it.